Approaching Third Party Maintenance on a Global Scale
Velez Managed Services is a UK based, third party maintenance provider offering professional services on a global scale. We have serviced in over 180 countries on more than 2,000 projects and ensure to deliver great service, process, and support for all our clients.
Third party maintenance initiation
Whenever we establish a connection with a new client or a new project with an existing client, we make sure to lay out our work methodology to make sure the project is segmented carefully.
Learning the needs of the client for this specific project. Hardware, human resources, software requirements and paperwork. Our carefully chosen engineers are vetted and briefed with project details. The goals and important milestones are set accordingly, and so are the individual tasks. After setting all the achievable goals and tasks a timeframe for the project is developed. This timeframe lays out the time it will take for each goal to be achieved, each task to be completed, and how long our teams will be on-site working alongside the client’s team.
The resources allocated for the project are deployed to the facilities, the on-site engineers and hardware parts if required. The client is notified that our team will be entering their premises in due time, and everything is recorded in concoction with project management guidelines. Tackling third party maintenance on a global scale is no easy feat especially in getting all the required parts or qualified engineers on site, but our carefully thought-out distribution of storage warehouses and engineers allows us to respond, deploy, and complete the process in a timely manner. This in turn guarantees an uptime of at least 99% for your business.
Project execution and completion
After our team and required parts are in the premises the Velez team will quickly and effectively start working on the project, always respecting procedures and following protocol to ensure your company’s integrity, internal processes, and image. Our team becomes sort of an extended part of your internal teams as we work together on the project. Besides the planned work we will note any changes observed or recommended to complete the project with more optimal outcomes. Work will be done in a coherent way and always following the timetables set during the project set up. Any changes to the timeline will be immediately communicated to the client and other involved parties to make sure everyone is updated with progress information.
Full Audit and Paperwork
When the technical part of the project is finished, our team will start running a full audit of the project. We make sure that everything is correctly installed, set up, and ready to go. Along with the audit we will provide reports of all phases of the project and will deliver a complete overview presentation of the project and how it developed over the stages. Following international standards, we provide certificates for the project, showcasing our seal of guarantee and commitment to maintaining your systems until they reach their end of life.
Velez Managed Services is committed to ensuring your most uptime and this was recognized by Gartner with a Global Third-Party Maintenance Excellence status. Our range of services ranges from data center services, to network, hardware, Wifi Surveys, and Cloud migrations. If this sounds interesting for your business drop us a message on chat or fill out the form at velezmanagedservices.com/contact and we will be back at you in no time.