Outsourcing is almost a direct link to business growth. Putting the pressure of maintenance and monitoring of your most important assets onto a maintenance provider can be a huge weight off your shoulders, however; choosing the right IT outsourcing company for your business can be difficult. You want to choose a business fit for your needs, and a team of engineers you can trust. Here are the pointers you should look out for when choosing the provider best suited for your organisation.
Boost your business Growth by Outsourcing
It’s no surprise that with business growth comes with expenses, and IT outsourcing is one of them. When expanding a company, you’ll need more assets to store data, allow collaboration between employees and opportunities to work anywhere at any time. It sounds great, until the maintenance of these benefits becomes a task itself. This is what IT Outsourcing is for.
Third Party Maintenance providers work to monitor and keep track of your assets, or one- time repair them, meaning your business doesn’t need its own IT team. The time taken to look for the correct engineers, train the employees, hire managers, and work out the costs of payment is a much larger task than looking for the right IT outsourcing company.
That being said, there are still steps to be taken to find the correct organisation to outsource your IT maintenance to. There are usually 3 main factors to consider- time, money, and flexibility. Figuring out the provider that fits your needs in these categories is vital.
Communicate about your budget
Third Party Maintenance over time can greatly reduce the costs of your overall IT budget, so optimising the maintenance you receive is vital. Clearly communicate with the provider on the budget you have and what requirements you need covering, so they can optimise your budget. The needs of your business are a provider’s main priority, meaning you need to make them clear.
Businesses usually provide their support in the form of an SLA, meaning they are flexible to your business and its needs. Weather its break- fix one time maintenance, service, or storage maintenance or a 12-month SLA, most providers will adjust their terms to suit your needs, as every business is different.
It’s also important to state where the maintenance needed will be provided, for example which country/ site. Depending on the provider, prices of services may vary between countries. The price of services may also differ depending on what you require per site, and providers will always try to give you the best deals, to fit your budget.
Time is money
Another important factor to consider is time. With IT outsourcing, everything revolves around time- how long you require services for, how long the maintenance will take, downtime and uptime, etc. You, as much as the IT service provider, should be considering the time frames around your maintenance.
Firstly, consider how long you’ll need maintenance for. If you’re unsure if you want a long term agreement, e.g. a 12-month SLA, you can always try out a company’s services with break- fix maintenance, until you’re ready to make a deal. However, there are benefits and losses that come from break- fix maintenance, which you can find here. If you’re looking for a longer support agreement, an SLA would be perfect for your business, as it allows for both parties- your business and the IT Provider- to agree on what would work best in terms of support.
Considering how long you need maintenance for isn’t the only time you should be focused on. Downtime can largely affect business growth negatively and should always be considered. When IT outsourcing, maintenance can occasionally cause downtime for your business, meaning there could be a period where your business will not be running as usual. This can cause issues with partners and clients, money loss, etc. Reducing this will be the IT providers main priority. Knowing this, it is always best to ask if there is a chance of down time, and how long for, so you can optimise the uptime you have, and prepare.
However, with longer term maintenance contracts or SLA’s, it is almost guaranteed 99% uptime by most providers, which is something to consider when researching.
IT Outsourcing that benefits you
Flexibility plays a large part in It Outsourcing, as you need to ensure the services you receive are suited for your business. With a service level agreement, you can make a deal with a provider that covers all your business needs, at a price that fits your budget. Whilst you are always going to want the best services, sometimes higher quality services must come with high prices. Its important to not only be flexible with the services you require, but also pricing. Maintenance isn’t cheap!
A factor that helps many large organisations justify their maintenance costs is the long-term benefits. If you believe your business will be around a long time, it’s worth investing in maintenance now, rather than spending money on break fix maintenance here and there when you need it, which will eventually amount to being more expensive. To understand which service your business may need, you can read our summary of services here to make the decision easier, and allow you to communicate to your provider which services you require.
Lastly, most of the time, your IT service provider will know what they’re talking about. It’s probably best to ask which services would be best for you and let them work around your needs. They are the experts, and 99% of the time they’re right. You can always ask multiple providers and look around to find the best solution, as most providers will be honest if they can’t provide what you’re looking for.
Protect your market reputation
The question business had before was whether to handle IT maintenance with an in- house team or outsource it. Now, the question is almost always “which company is best to outsource?” Over 80% of large organisations outsource their IT to another maintenance provider, including all the large brands you see each day. If it works for them, why wouldn’t it work for you?
IT outsourcing can protect your market reputation by reducing downtime by up to 99%, meaning your business has optimised uptime, giving it opportunity for growth and reliability. However, this also applies for IT outsourcing companies, meaning you should always check their reputation and do your research before relying on them for maintenance, as you want to work with someone you can trust.
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