#1: Understanding Your Business Objectives.
Before any IT company can assist you, they need to know exactly what you’re looking to accomplish and within what timeframe and budget. This will be used by the IT company to present you with a proposal that’s truly tailored to your business and its needs. In essence, the more information you can provide, the easier it will be to complete the project meeting both the timeframe and the budget.
#2: Research The IT Company
It’s vital that you do your research on your chosen IT company(s), talk to them, ask as many questions as you can and ask about previous projects that maybe related to your industry as prior experience within your sector can be a deal breaker. Other questions to get answers to would be are they well established, do they understand your project objectives. Try and get a feel for how they are to work with, online reviews can be a good indicator of this.
#3: Check Reviews & Case Studies.
It’s wise to check any reviews, references and case studies that may be available to you. The more information you can gather about previous projects undertaken by the provider, the better position you’ll be in to make an educated decision on them. Do also check their online presence, now just having one doesn’t mean they’re the right company, but you can often find bits of information on their website that could help you make a decision.
#4: Meet The Team
Talking to somebody over the phone or a VOIP conference call is one thing, but if you can meet the staff that will be handling your project, that’s even better. You can try and find out if they’re well qualified and if they have qualifications relevant to the project at hand. Pay close attention to how they interact with you, will they need to be managed for example or do they take initiative and lead on the projects. Will they be able to protect your brand and present it in a positive light.
#5: Don’t Buy Based On Price
You’ve probably heard of the phrase you get what you pay for. Whilst you may be tempted to make split second decisions based on the price, it’s important to remind you this decision has the potential to negatively impact your business. IT Outsourcing is designed to reduce your operation expenses, but the process has it’s on ways of saving you money and this isn’t one of them. Don’t fall into the mistake of paying less and being surprised when you receive less.
#6: Look For A Partnership
Behind every great outsourcer should be a great outsourcing partner. It’s important to note that you should see them as a partner rather than just another supplier. In order to build a relationship and partnership, you must first build trust and a clear understanding between all involved. A mutual partnership that aligns well will create a fluid and positive experience.
Treat this as you would with all your other business agreements. Make sure everything is in writing and the deliverables are crystal clear. Make sure both you and the outsourcing companies are clear in all communications and you’re able to communicate regularly as this is key to a smooth delivery. Should you need to make modifications to the project or the deliverables, notify all parties immediately. It’s also worth keeping all communication saved.
Do you want to know why we’re trusted with handling the IT management for large companies and organisations all around the world? Speak to a member of our team today to learn more.