Velez having recently been recognised by Gartner in their 2019 Market Report for Data Center & Third Party Maintenance continue to work hard to provide EMEA service delivery excellence across the globe for enterprise customers worldwide.
Having recently signed a new agreement to support one of the worlds largest bluechip enterprises and a leader in a niche market, Velez has gone through a series of changes over the last few months to ensure at all times our key metrics and KPI of service delivery excellence is upheld around the clock.
Focusing on delivering services globally is a tough challenge for any business however with recent investments in a new EMEA office, additional employment opportunities in English speaking locations and having true 24/7 support without the need to outsource any requirements means that Velez can offer true excellence across the board.
It has been a real opportunity for exciting growth to have begun working with our new global client, which means having to scale up global operations in addition to maintaining our service levels when ticket volume has increased by such a large percentage.Trevor Hempell – VP Global Operations
Recently commenting on the levels of service delivery provided by Velez, a senior executive from our client stated the following:
Having previously found it almost impossible to find a UK based TPM to work with and having been let down before on many occasions – we were thrilled to be working with the team at Velez who have not only demonstrated top tier support but alleviated some of the problems our TPM caused across a number of sites.
EMEA service delivery is something we discuss every single day internally.SVP Global Operations
As with many of our enterprise clients, non-disclosure means being unable to name the organisation itself, the team at Velez and within the client organisation has been working together closely now for some time and have found true synergy and cadence on operating across EMEA and APAC together.