Is the Break- Fix Maintenance Model outdated? Is there something better? Let’s keep up with the newest IT Services trends.
The Break- Fix Alternative
In recent years, the break-fix model became increasingly more popular in a short space of time, proving to be the best way to receive maintenance from a managed services provider. If something is broken, the managed services provider will fix it. No contract, no ties, pay for what you need and receive the best services. What could beat this? Organizations all over the world were opting for the break-fix model, allowing them to gain quick fixes for their maintenance needs.
But times change and priorities aren’t the same anymore. With companies growing and having larger customer base, there isn’t the option to risk downtime, and Managed Services guarantee to reduce this. With growth in the business sector, there has been a major shift in the technology and services needed for business growth, including the organization that provide them support.
In simple terms, break-fix maintenance is a service which involved solving an issue when one arises. For example, if a server is down, a managed services provider will send out engineers to resolve the issue as soon as possible. This requires no ties or contracts and is commonly a “one-off”. However, Managed Services are usually provided in the form of an SLA and can mean providing services on a regular occasion. This includes monitoring the assets at all ties to prevent issues, rather than fixing them when they arise. This is not only cheaper overall, but also reduces downtime by up to 60%.
So why wasn’t it popular before?
Managed Services have been around for a while; however, they have only just become popular. With the world rapidly becoming modernized and reliant on technology, there wasn’t the demand for managed services before as there has been in the past few years. Companies previously were largely paper based as you will know, or even in the case they did rely on technology, the immense amount of data companies hold now is nothing compared to then. With the high demand for larger, more secure data storage and access, Managed Services have begun to rise.
Before companies grew to the size they are now, break-fix maintenance was popular due to the size of the companies needing the services. When companies were smaller, they didn’t require constant monitoring of their assets as there weren’t as many to care for, there wasn’t as much data to store – and risk losing – and there wasn’t the money to pay for regular maintenance when it wasn’t needed. Break-Fix Maintenance costed less as there wasn’t as many defects due to the lack of assets compared to now.
What has caused it to be more popular today?
After the past year of living and working through a pandemic, companies and people around the globe have become reliant on technology and their networks. Without it, we wouldn’t have been able to stay in contact with others whilst working from home or quarantining. The past year has made us realize how important it is to have a network that is reliable and suited to you, especially if you have a business. This realization caused a substantial increase in Managed Services SLA’s between Third-Party Maintenance providers and organizations – small and large – across the world.
Perfecting the network you work in is essential to business growth and success – reducing downtime and optimizing your Wi-Fi network as well as hardware and software your company relies on is vital in 2021, especially when it’s unclear to see when the world will go back to normal and we won’t have such a reliance on technology. However even as countries around the globe have become safer to come out of isolation, the reliance on technology hasn’t decreased, with employees preferring to work from home and companies expanding globally, were more reliant on technology than ever. This could surely mean the demand for Managed Services will stay high.
Fixing your business strategy
Be proactive, not reactive. It’s not only easier but cheaper to be proactive when running an organization or business in 2021, meaning companies should prevent issues and monitor their assets rather than trying to fix them as soon as possible when they are broken. This is because defects in hardware, especially with large, expensive assets such as servers, can be much more costly to repair rather than monitor to prevent the issue. Your company’s uptime is also saved, meaning your customers always have access to your services or products, increasing your income.
Managed Services always provide you with consistency, whereas Break-Fix Maintenance won’t. It’s common to not know the price of the services you’re receiving with Break-Fix Maintenance until the end. With Managed Services, you make an SLA with the Third-Party Maintenance Provider for however long you require services for, and pay a set amount each month/day/ etc. This allows you to plan your overall finances and expenses for your companies IT budget, rather than not knowing how much the services you require will cost.
Are Managed Services the answer?
It’s important to mention that although Managed Services are popular, they aren’t the answer for everyone. For example, some small businesses may not want to spend money on Managed Services initially, and so may use break-fix services until they have grown and increased their overall annual income. Some business believe Managed Services will actually turn out to be more costly for their company, as they have new assets and therefore limited issues and defects. It’s all about working out the ROI on the services you need to find out which is best for you.
What are the Stats?
Most CEOs looking to invest in Managed Services look for the numbers – how much will you save? The exact answer is incalculable as it is different for each company, depending on the size, investments, assets monitored, and many other factors.
However, the biggest selling point is 24/7/365-day monitoring, which leads to a guaranteed 99.99% uptime for your business. Uptime not only increases your income from clients, but it also allows your public image to be seen as accountable, rather than unreliable. When performance of servers decreases by 59% after 7 years on average, monitoring is essential for uptime, especially when expenses of monitoring servers by an internal team can increase by up to 148%!
Will you jump on the trend?
Each Managed Services Provider is different and will supply a unique service to your organization. Choosing the right Third-Party Maintenance provider for you is difficult, but they key is the look for your priorities in the services they provide. Do you value ROI over increased uptime? Are you looking for fast services or in-depth examinations and monitoring of your assets?
In short, Managed Services is constant monitoring of assets and Break-Fix Maintenance is fixing defects when they happen. Velez Manages Services provide both services, meaning you can choose what is best for you and receive maintenance through the form of an SLA, ensuring the services you receive are tailored to you.
It can be agreed by most that technology works best when it connects us. Ensure to keep your team connected, whether it be in the same office, working from home or globally, by keeping your network working to its optimum by opting for Managed Services through Velez Managed Services. We provide cost- effective SLA’s for companies of all sizes, all over the globe.